Practice Policies


Clients are politely requested to settle their accounts at the time of consultation and treatment.
We accept cash, debit cards and credit cards.

We understand that the cost of some treatments, diagnostic tests and surgery your pet may require can build up and not always when you are expecting it. We strongly advise you to take out an insurance policy to help you cover the costs of unexpected or long term veterinary fees.

We reserve the right to add an administration fee to all unpaid accounts.

In addition, if the Customer defaults on payment the Company reserves the right to place the matter in the hands of their debt recovery agents, without prior warning in writing, and shall be entitled to a full reimbursement of any fees or disbursements paid to the debt recovery agent to aid recovery of monies outstanding to the Company.

Insured Patients

We ask our insured clients pay us directly for treatment under £500 and we shall deal with your insurance claim as efficiently as possible.

We can undertake direct insurance claims for treatment over £500 but this should be agreed prior to commencement of any treatment. In these cases we will contact your insurance company for pre authorisation, this may take a few days but will allow us to confirm that the policy you have in place will cover the costs of treatment. You must pay the excess stated in your policy’s terms and conditions and if for any reason your insurance company do not cover the cost of treatments provided you will be personally liable to clear your account.

Uninsured Patients

All payments should be made at the time of treatment. If you have any concerns regarding paying for your pet’s medical treatment please contact our Practice Manager and she will be happy to discuss it with you.

Repeat Prescriptions

If your pet needs medication on a long term basis pleases contact us to order the medicines required. We require 2 working days notice before you are going to collect them. This ensures we have the drugs in stock and they have been prescribed to your pet by the Veterinary Surgeon.


It is import to us that we make your experience at Bridge as good as possible- if for any reason you are unhappy with the service that you have received, please tell us about it- we are keen to resolve any concerns or answer your queries.

Please contact the Practice Manager on 01224 823227 or email:

It is import to us that we make your experience at Bridge Vets as good as possible.
We rely on feedback from clients to help us improve our service.